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Delete your account
In the app, go to Account → Manage account → Security → Delete account. This permanently deletes your What's Moving account and everything tied to it — your profile, your follows and watchlist, your notification preferences and push tokens. It cannot be undone. We delete your customer record at RevenueCat, our subscription processor, at the same time, and keep deleting it — normally for a day or two, and longer for as long as RevenueCat has not accepted it; see below for why that takes more than one attempt.
Deleting your account does not cancel a subscription billed by Apple or Google. Cancel it in your App Store or Google Play subscription settings first, or billing continues after the account is gone. Apple and Google keep their own payment records under their own policies.
If you signed in with Apple and want to withdraw that authorization too, remove What's Moving under Settings → your name → Sign in with Apple on your device.
If you no longer have the app installed, email [email protected] with the subject “Delete my account”, from the address you signed in with. We confirm the request against that address and complete it within 7 days.
Deleting in the app deletes the account at Clerk, which notifies our servers — normally within seconds, and we keep processing it if that notification is delayed. Your data here goes the moment it arrives. Two things are kept on purpose. A one-way digest of your account identifier and the time of deletion, so a sign-in token issued moments before you deleted cannot quietly recreate the account — it stops having any effect 26 hours after the deletion that wrote it, long enough to outlast the longest-lived token we accept, and is removed by our next cleanup pass, which runs at least daily. And the identifier RevenueCat addresses your customer record by, which we keep while we repeat that deletion daily — normally a day or two, and longer for as long as RevenueCat has not accepted it, because an app still signed in on another device can put the record back from its own cache before it notices the account is gone — and erase once we stop.
Some copies outlive deletion without being useful to us: rate-limit counters and server logs that may carry your account identifier, and database backups, which are kept until they rotate out of our backup set. We restore a backup only to recover from data loss, never to bring an account back; if we ever had to, anything deleted after that backup was taken would come back with it, and we would delete it again. We keep only what the law requires us to keep.
Why is some content delayed?
The free tier shows new moves with a 15-minute delay. A Pro subscription removes the delay.
How do I manage or cancel my subscription?
Subscriptions are billed by the App Store or Google Play — manage or cancel them in your store account settings. Cancelling stops the next renewal; access lasts through the paid period.